FAQ
How do I return my order?
Returning an item is easy!
Simply visit our returns portal and enter your order number and email address to get started. There you can register your return and choose your preferred return option (return by mail or in-store, if available).
You can find the portal when you log in to dalarnasekobotik.com. The portal guides you through how to create a return shipping label if necessary.
For a smooth return, pack the goods securely – preferably in the original packaging if possible. Then send your return with the specified carrier or return it in store, depending on which option you have chosen.
How much time do I have to return?
You have a 30-day right of return.
What is your return policy?
Our returns policy describes the terms, time frames and how to return goods that you do not wish to keep or that are defective. To ensure a smooth return, we recommend that you read the returns policy before completing your purchase.
What is your shipping policy?
Once your order is placed, you will receive a confirmation email indicating that our warehouse/delivery team has received your order. Shipping costs and delivery times vary depending on the shipping option you choose and your delivery address.
Usually 1-3 business days delivery time.
What are your delivery times?
Usually 1-3 business days with DHL Express.
2-5 working days with Postnord Home Delivery.
During campaigns and holidays, longer delivery times may occur - we always announce this on the home page.
What shipping methods do you have?
DHL Express delivery
Postnord Home Delivery
I have placed an order – where is it?
All orders are shipped from our warehouse within 48 hours of the order being placed, during regular business days.
If you place your order on a Friday afternoon or over the weekend, it will be shipped the next business day. We are closed on public holidays, which may affect processing times - please take this into account when placing your order.
I am missing my order confirmation.
Please check your spam folder. Email us at order@dalarnaseko.se and we will help you!
Do you have a physical store?
Do you have a physical store?
We do not currently have a physical store.
However, you can order in our webshop and choose to pick up your products at our warehouse at TC Pump & Maskinservice :
Floda village 20, 781 98 Borlänge.
Some selected favorites will be available for purchase at ICA Nära Sellnäs in spring 2026:
South Sellnäs 231, 781 98 Borlänge.
How do I log in to my account?
Go to the website's login page. You'll usually find it at the top of the page, where you'll see a symbol of a person called "Login" or "Account."
What is your privacy policy?
Our privacy policy explains what information we collect when you visit our website, how we use it to improve your experience and provide our services, and how we protect your personal information.
It also describes your rights regarding your information, including how you can access and update it. We recommend that you read our Privacy Policy for a full understanding of how we handle your information.
How can I collaborate with you?
We are always open to relevant collaborations with creators, companies and profiles who share our values.
Send a short presentation of yourself, your account or your company, and your proposal for collaboration via our contact form, and we'll get back to you if it feels like a good match.
How do I contact you regarding collaborations?
Contact us via our contact form or email and mark your message with “Collaboration” . We will get back to you as soon as we can.
How do I return my order?
Returning an item is easy!
Simply visit our returns portal and enter your order number and email address to get started. There you can register your return and choose your preferred return option (return by mail or in-store, if available).
You can find the portal when you log in to dalarnasekobotik.com. The portal guides you through how to create a return shipping label if necessary.
For a smooth return, pack the goods securely – preferably in the original packaging if possible. Then send your return with the specified carrier or return it in store, depending on which option you have chosen.
How much time do I have to return?
You have a 30-day right of return.
What is your return policy?
Our returns policy describes the terms, time frames and how to return goods that you do not wish to keep or that are defective. To ensure a smooth return, we recommend that you read the returns policy before completing your purchase.
What is your shipping policy?
Once your order is placed, you will receive a confirmation email indicating that our warehouse/delivery team has received your order. Shipping costs and delivery times vary depending on the shipping option you choose and your delivery address.
Usually 1-3 business days delivery time.
What are your delivery times?
Usually 1-3 business days with DHL Express.
2-5 working days with Postnord Home Delivery.
During campaigns and holidays, longer delivery times may occur - we always announce this on the home page.
What shipping methods do you have?
DHL Express delivery
Postnord Home Delivery
I have placed an order – where is it?
All orders are shipped from our warehouse within 48 hours of the order being placed, during regular business days.
If you place your order on a Friday afternoon or over the weekend, it will be shipped the next business day. We are closed on public holidays, which may affect processing times - please take this into account when placing your order.
I am missing my order confirmation.
Please check your spam folder. Email us at order@dalarnaseko.se and we will help you!
Do you have a physical store?
Do you have a physical store?
We do not currently have a physical store.
However, you can order in our webshop and choose to pick up your products at our warehouse at TC Pump & Maskinservice :
Floda village 20, 781 98 Borlänge.
Some selected favorites will be available for purchase at ICA Nära Sellnäs in spring 2026:
South Sellnäs 231, 781 98 Borlänge.
How do I log in to my account?
Go to the website's login page. You'll usually find it at the top of the page, where you'll see a symbol of a person called "Login" or "Account."
What is your privacy policy?
Our privacy policy explains what information we collect when you visit our website, how we use it to improve your experience and provide our services, and how we protect your personal information.
It also describes your rights regarding your information, including how you can access and update it. We recommend that you read our Privacy Policy for a full understanding of how we handle your information.
How can I collaborate with you?
We are always open to relevant collaborations with creators, companies and profiles who share our values.
Send a short presentation of yourself, your account or your company, and your proposal for collaboration via our contact form, and we'll get back to you if it feels like a good match.
How do I contact you regarding collaborations?
Contact us via our contact form or email and mark your message with “Collaboration” . We will get back to you as soon as we can.